Frequently Asked Questions


We've created this page to help you find the answers to your questions faster.

If your answer is not found here, please send us a message at +353 86 265 9839. We would gladly help!

Shipping & Returns

Can I pick up my order from your store?

Yes, the pickup option is available. Usually, your order will be ready in 24 hours. Address: 31 Grangefield, Ballinteer Dublin 16 D.

Where can I find my tracking information?

You will receive an email with all the information about your order. Verify your inbox after placing the order.

How can I return a product?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at suzanne@suzanneeganacademy.com.

What if my product arrives damaged?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Can I change my product?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Courses

What courses should I consider if I am a beginner?

The Brow Sculpting Course is our recommendation for the ones who want to start the journey as brow technicians. we will teach you everything you need to know about measuring, tweezing, waxing, cutting, and tinting your clients’ brows, making sure they are looking and feeling fabulous, and most importantly telling everyone about you and coming back for more!

What is the difference between lamination and lash lift?

Lamination can re-align the brows in such a way to give them the desired shape as well as a fuller look. The Lash Lift procedure has revolutionized old, inadequate perming techniques. Use silicone pads (which are much gentler on the eyes) instead of perm rods. This new technique can lift, straighten or curl, and lengthen your own natural lashes to create a brighter, fuller, wide-eyed look.

Are the courses accredited?

Yes! Our courses are CPD Accredited You will be trained and assessed by a fully qualified tutor and upon successful completion of the course, students will receive a CPD Accredited Certificate, recognized and accepted for insurance purposes with main insurance providers.

When will be your next course?

If you want to find out more about our dates, please visit the calendar section. We are constantly updating the dates and availability.

Do you offer a payment plan?

You can currently pay for your courses in full or pay a deposit to book your place and pay the difference at your first class.
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